In: System Deployment

Microsoft System Center è una piattaforma integrata per l'automazione e l'adattamento delle procedure consigliate per la gestione dei servizi IT dell'organizzazione, quali quelle disponibili in IT Infrastructure Library (ITIL). Fornisce processi incorporati per la risoluzione degli eventi imprevisti e dei problemi, il controllo delle modifiche e la gestione del ciclo di vita delle risorse.
In questo corso Combo 2+3, interverranno due esperti, di ITIL e di System Center, con l'obiettivo di trasferire ai discenti la teoria e subito dopo la pratica attraverso l'utilizzo della piattaforma Microsoft.
Se vuoi con un corso solo, capire i processi di una IT Organization, non esitare nell'iscriverti alla prima data a calendario o a contattarci per avere un preventivo personalizzato.

Durante le prime due giornate saranno affrontati i processi secondo ITIL e di seguito descritti:

• Incident Management
• Problem Management
• Request Fulfillment (Service Requests)
• Catalog Management
• Change Management
• Configuration Management
• Release Management
• Service Level Management

Negli ultimi tre giorni si applicheranno i processi ITIL appresi tramite il tool d’eccellenza di Microsoft: System Center:

• Configuring base settings in Service Manager
  • System Center Service Manager Base Configuration
  • Configuring Notifications
  • Integrating System Center Service Manager using Connectors
  • Configuring the Exchange Connector
  • Configuring Business Services
  • Lab: Configuring System Center Service Manager
  • Configure Service Manager Settings
  • Configure the Active Directory Connector
  • Configure User Roles
  • Configure Notifications
  • Configure System Center Connectors
  • Configure the Exchange Connector
  • Configure Business Services
• Configuring Incident and Problem Management
  • The Definition of an Incident and a Problem
  • Managing Incidents
  • Managing Problems
  • Using Queues and Views with Incidents and Problems
  • Lab: Configuring Incident and Problem Management
  • Create an Incident using the Service Manager Console
  • Create an Incident Template
  • Using Incident Templates
  • Group Incidents and create a Problem Record
  • Create Queues and Views to filter Incidents
• Configuring Activity, Change and Release Management
  • Managing Activities in Service Manager
  • Configuring Change Management
  • Configuring Release Management
  • Lab: Configuring Change and Release Management
  • Create a Change Request with Review Activities
  • Approve Activities and complete the Change Request
  • Create a Release Record to control a software update deployment
  • Create a Change Request and link Activities in the Release Record
  • Configure Release Record Workflow Rules for Notification
• Configuring and Managing Service Requests
  • The Service Catalog, Request Offerings and Service Offerings
  • Managing Service Requests and Catalog Groups
  • The Self-Service Portal
  • Datacenter Resource Provisioning with the Cloud Services Process Pack
  • Lab: Configuring Service Requests
  • Create a Request Offering
  • Create a Service Offering and include the Request Offering
  • Submit a Service Request in the Self-Service Portal and then fulfill the Service Request in the Service Manager Console
  • Raise an Incident from the Self-Service Portal and Resolve it in the Service Manager Console
  • Install the Cloud Services Process Pack
  • Configure the Cloud Services Process Pack
  • Provision a Virtual Machine using the Cloud Services Process Pack
• Configuring Service Level Management
  • Configuring Service Level Management
  • Viewing SLA information in Service Manager
  • Lab: Configuring Service Level Management
  • Create a Service Level Objective for an Incident SLA
  • Create a Service Level Objective for a Service Request SLA
  • Configure SLA Notifications

Durata

• 35 ore
• 5 giorni

Prerequisiti

• Nozioni di base di amministrazione dei PC (creazione share, gestione servizi, ecc.);
• Nozioni di base di Active Directory (amministrazione utenti, gestione gruppi);
• Nozioni di base del TCP/IP (indirizzi IP, DHCP, DNS).